Start a Return
Not completely in love with your purchase? Start your return here.
You’ll receive a pre-paid shipping label and step-by-step instructions. Please reuse your original mailer (avoid folding it in half to prevent damage). Once your return arrives, it typically takes 3–4 business days to process, and refunds may take additional time depending on your bank. Please note that we charge a $15 shipping fee for all returns which will be deducted from your refund.
Prefer to ship it yourself? Include your order number (e.g., WEBCA12345) and send your return to:
Timbuk2 Returns
359 Queen St W
Toronto, ON M5V 2A4
If you’re near our Toronto store, you can also return your order in person—just bring your order number with you.
Return Eligibility
Most items can be returned within 30 days if they’re new, unused, and include all original tags and parts. Refunds are issued to the original payment method, or as store credit for gifts.
We carefully inspect all returned items and may decline returns that don’t meet these criteria. If you’re unsure which bag is right for you, we’re happy to help you find the perfect fit. We also recommend doing a quick “mock pack” at home to ensure your bag holds everything you need and feels comfortable before your next adventure.
Please note that custom items, sale products, and those marked Final Sale are not eligible for return, exchange, or store credit. Gift cards are also non-refundable.
Purchases from Other Retailers
For purchases made on timbuk2.com, please visit their returns page.
If your item was purchased from another retailer or website, please contact them directly for return options.
Wrong or Defective Item
If you received the wrong product, a defective item, or something missing from your order, please contact us with your order number and details. We’ll send a replacement or return instructions as soon as possible.
Lost or Stolen Packages
We’re not responsible for lost or stolen shipments. If your tracking shows the package as delivered but you haven’t received it, please open a service ticket with UPS or Canada Post.
Repairs & Warranty
We stand by our products. Learn more about our warranty and repair options here.