As of September 25, our online returns portal will be temporarily closed due to the Canada Post strike.
While the portal is paused, we’re still offering a few options so you can return your items with confidence:
1. Return In Store
If you're in the Toronto area, you’re welcome to return your online purchase in person at our store:
359 Queen St W
Toronto, ON
M5V 2A4
Mon–Sun: 11am – 7pm
Have your order number handy— our store team will be happy to help!
2. Ship Your Return (Using a Carrier Other Than Canada Post)
You can still send your return back to us at your own cost. Unfortunately, we can’t be responsible for — or offer refunds on — packages that get delayed, lost, or stuck in transit due to the strike.
Please make sure your order number is clearly visible inside or on the package. This helps us process your return quickly and accurately. Send your order back to:
Timbuk2 Returns
359 Queen St W
Toronto, ON
M5V 2A4
Please note that in this scenario you will not be charged our $15 shipping fee.
3. Wait Until the Strike Ends
Prefer to wait it out? That works too. Once the strike is over and shipping returns to normal, we’ll reopen our returns portal and you’ll be able print a pre-paid label and ship it back to us. Please note that you will be charged our $15 shipping fee.
We’re really sorry for the inconvenience and appreciate your understanding during this unexpected situation. If you have any questions, our team is here to help — just give us a shout.
WHAT QUALIFIES FOR A RETURN?
Most items purchased from timbuk2.ca can be returned within 30 days of purchase. Returned goods must be in new, unused condition with all original tags and accompanying accessories and/or parts. We will issue a refund to the original form of payment unless your order was a gift, which we will then refund back to a store credit.
We inspect all returned items and reserve the right to reject any returns that do not meet the criteria noted above. If you are unsure which bag is right for you, please reach out and we will do our best to guide you into the right bag. We also encourage you to do a "mock pack" at home to make sure the bag fits all your things and is comfortable before you take it on your grand adventures!
Please note that custom products, items in our Sale section, and items marked as Final Sale are not eligible for returns, exchanges, or store credit. Gift cards are not eligible for a refund.
RETURNS FOR OTHER RETAILERS
If you wish to refund an order purchased on timbuk2.com, please visit the relevant returns page on timbuk2.com for more information.
If you purchased your product from a third-party retailer or a website other than timbuk2.com or timbuk2.ca, please work directly with the original place of purchase for return options.
IF YOU RECEIVED THE WRONG OR DEFECTIVE PRODUCT
If you received the wrong product, are missing something from your order, or your product arrived defective, please contact us. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions (if applicable) as soon as possible.
PACKAGE LOST OR STOLEN?
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please open a service ticket with UPS here.
REPAIRS AND WARRANTY
Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag. Click here for more details.