Start a Return
Not completely in love with your purchase? Start your return here.
You’ll receive a pre-paid shipping label and step-by-step instructions. Please reuse your original mailer (avoid folding it in half to prevent damage). Once your return arrives, it typically takes 3–4 business days to process, and refunds may take additional time depending on your bank. Please note that we charge a $15 shipping fee for all returns which will be deducted from your refund.
Prefer to ship it yourself? Include your order number (e.g., WEBCA12345) and send your return to:
Timbuk2 Returns
359 Queen St W
Toronto, ON M5V 2A4
If you’re near our Toronto store, you can also return your order in person—just bring your order number with you.
Return Eligibility
Most items can be returned within 30 days if they’re new, unused, and include all original tags and parts. Refunds are issued to the original payment method, or as store credit for gifts.
We carefully inspect all returned items and will decline returns that don’t meet these criteria. If you’re unsure which bag is right for you, we’re happy to help you find the perfect fit! We also recommend doing a quick “mock pack” at home to ensure your bag holds everything you need and feels comfortable before your next adventure.
Please note that custom items, sale products, and those marked Final Sale are not eligible for return, exchange, or store credit. Gift cards are also non-refundable.
Bundles
Bought a bundle? You can return individual items; there’s no need to send back the entire bundle. Refunds for partial bundle returns are based on each item’s discounted bundle price, not its full retail price. Return shipping fees apply to each return.
Purchases from Other Retailers
For purchases made on timbuk2.com, please visit their returns page.
If your item was purchased from another retailer or website, please contact them directly for return options.
Wrong or Defective Item
If you received the wrong product, a defective item, or something missing from your order, please contact us with your order number and details. We’ll send a replacement or return instructions as soon as possible.
Lost or Stolen Packages
We’re sorry your package hasn’t arrived. While we aren’t responsible for lost or stolen shipments, we’re here to help point you in the right direction. If tracking shows your order as delivered but you can’t locate it, please submit a service ticket with Canada Post.
Repairs & Warranty
We stand by our products. Learn more about our warranty and repair options here.