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Warranty & Repairs

Timbuk2 Lifetime Warranty

We stand behind the quality and craftsmanship of our products. All Timbuk2 bags come with a Lifetime Warranty when purchased directly from timbuk2.ca, timbuk2.com, our retail stores, or an authorized reseller.

If there’s a defect in materials or workmanship, we’ll repair the bag at our discretion. Our warranty does not cover:

  • Normal wear and tear

  • Accidental damage or abuse

  • Cosmetic issues that don’t affect functionality (like scratches or stains)

  • Loss of bag contents or time

Please note, apparel and accessories (hats, t-shirts, hoodies, etc.) are not covered by this warranty.

Each Timbuk2 bag is hand-sewn and may include subtle imperfections — part of the character that makes every bag unique.

Submit for Repair

Need help fixing up your bag? Submit a request to get it fixed. This will take you to the US site.

Create a repair / warranty claim

How it works

Step 01
FILE A WARRANTY CLAIM

Submit a warranty claim and include clear photos of the bag and the specific areas that need repair. This allows our team to assess the issue and determine next steps before anything is shipped.

Step 02
WE REVIEW YOUR CLAIM

Once your claim and photos are submitted, you’ll receive a confirmation email. Our warranty team will review the details and images to determine if the repair qualifies under warranty and whether the bag needs to be sent in. If required, we’ll provide instructions for shipping your bag to our repair centre.

Step 03
EVALUATION & REPAIR

After your item arrives at our repair centre, our team will complete a final evaluation within 2 to 3 business days to confirm the damage and coverage. If approved, please allow approximately 6 to 10 weeks for the repair to be completed.

Warranty & Repair FAQ

What’s Covered

Manufacturing defects in materials and workmanship, regardless of age. If your bag arrived defective, please contact Customer Service.

What’s Not Covered

Our warranty doesn’t cover:

  • Normal wear and tear (fading, abrasions, material breakdown)

  • Accidental damage (rips, cuts, airline mishandling, pet damage)

  • Cosmetic issues that don’t affect performance

  • Damage from improper cleaning (e.g., machine washing or drying)

Examples of wear and tear:

  • Color fading from sun exposure

  • Worn elastic or fabric, especially on corners

  • Frayed Velcro or worn reflective trim

  • Flattened padding on shoulders or back

Examples of accidental damage:

  • Fabric tears or cuts

  • Pet chewing or clawing

  • Airline damage (dented handles, cracked wheels, etc.)

Products Not Covered

Our warranty doesn’t apply to wallets, apparel, headwear, footwear, or third-party accessories (e.g., Joey power packs, Nite Ize lights, or Blue Bottle gear). These are typically covered by the original manufacturer.

Replacement Parts

Need a new buckle, strap, or reflector? Check out our Replacement Parts.

Don’t see what you need? Contact Customer Service — we’ll do our best to help.

Purchases Outside North America

If you bought your bag outside the U.S. or Canada, please contact us for your local warranty partner. Include proof of purchase and location details when submitting your claim. Shipping to and from the U.S. for international repairs is the customer’s responsibility.

Not sure if your bag qualifies for repair? Contact us — we’re happy to help.